Privacy Policy

Most Recent Update: 04/25/2024

This Privacy Policy explains how TechBuddy LLC, to be referred to from now on as “TechBuddy”, collects, uses and discloses personal information of its customers, prospective customers, and visitors to its website at https://tkbuddy.com.

COLLECTION OF PERSONAL INFORMATION

Information collected directly from you: We may collect personal information directly from you, for example through a web form, during an online or in-person registration, and while making a reservation. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use tracking technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including for example your IP address, browser and operating system information, geographic location, referring website address, and other information about how you interact with the website. Our website may also use cookies to personalize your experience and enable certain features. You may disable cookies in your web browser however parts of our website may not function properly. More information about blocking and deleting cookies is available at http://www.allaboutcookies.org. Our email campaigns may also use tracking technologies such as web beacons, pixels and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our advertising partners: We may collect personal information about you from our advertising partners. Personal information we collect from our advertising partners may include your demographic information and geographic location.

SMS CONSENT

When you opt-in to receive SMS messages from TECHBUDDY LLC, we may collect your phone number, the content of messages, dates & times, and your responses. We use this data to send:

Appointment reminders
Reservation updates
Relevant notifications
Customer service responses

TECHBUDDY LLC exclusively uses this information for internal communication and will not share or sell your phone number or consent details to third parties or affiliate companies for marketing purposes. You can opt out at any time by replying ‘STOP’ to our SMS messages, after which you will be promptly removed from our SMS list. For assistance, reply “HELP”. You retain the right to access, correct, and delete your SMS related information.

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your appointments billing, customer service request, etc.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from TECHBUDDY LLC in the following ways:

Verbally, during a conversation
By submitting an online form
By filling out a paper form

Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://tkbuddy.com

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms at https://tkbuddy.com

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP.”

Terms and Conditions of Service for SMS Communication

*Information obtained as part of the SMS consent process will not be sold or shared with third parties or affiliates.

SMS Communication

When you opt-in to receive SMS messages from TECHBUDDY LLC, we may collect your phone number, the content of messages, dates & times, and your responses. We use this data to send:

Appointment reminders
Reservation updates
Relevant notifications
Customer service responses

TECHBUDDY LLC exclusively uses this information for internal communication and will not share or sell your phone number or consent details to third parties or affiliate companies for marketing purposes. You can opt out at any time by replying ‘STOP’ to our SMS messages, after which you will be promptly removed from our SMS list. For assistance, reply “HELP”. You retain the right to access, correct, and delete your SMS-related information.

Types of Data Collected

Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Phone number
Usage Data

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to 1 SMS messages per week related to your appointments billing, customer service request, etc.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from TECHBUDDY LLC in the following ways:

Verbally, during a conversation
By submitting an online form at https://tkbuddy.com/contact-us/

Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us at https://tkbuddy.com/ .

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms https://tkbuddy.com/contact-us/

Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting “STOP”.

USE OF PERSONAL INFORMATION

We use information collected directly from you to provide you with our products and services, customer service and support, and other relevant information. We may also use this information to market our products and services to you, including by email and text message subject to your consent.

We use information collected automatically from your device to provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.

We use information collected from our advertising partners to market our products and services to you.

We will neither share nor sell your information to third parties for the purpose of marketing.

We may use third-party service providers to assist us with providing our products and services to you and we may share your information with such third parties for these limited purposes.

We use Google Analytics to help us understand how visitors interact with our website. Google Analytics uses and processes your information in accordance with its privacy policy available at https://policies.google.com/privacy.
We use Shopify to provide our online store. Shopify uses and processes your information in accordance with its privacy policy available at https://www.shopify.com/legal/privacy.

We may also share your personal information if necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

YOUR PRIVACY RIGHTS

You may have the right to request access to the personal information we hold about you, to port it to a new service, or to request that your personal information be corrected or deleted. To exercise any of these rights, please contact us at [email protected]

CHANGES TO THE THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Please review it frequently.

INFORMATION FOR CALIFORNIAN CONSUMERS

The California Consumer Privacy Act of 2018 (“CCPA”) provides several rights to California residents with regards to the collection, disclosure, sale, and deletion of their Personal Data. TechBuddy California Privacy Notice set forth in Schedule 2 (California Privacy Notice) describes in more detail TechBuddy’s compliance with CCPA and how residents of California may exercise their CCPA Rights. If a User has questions about exercising their CCPA Rights, please contact us as set out below.

USERS BASED IN THE EUROPEAN UNION OR THE UNITED KINGDOM

For purposes of the EU’s General Data Protection Regulation (“GDPR”), and the UK GDPR, the data controller is TechBuddy., with an office at 1309 Coffeen Ave Suite 1200, Sheridan, Wyoming 82801.
TechBuddy is headquartered in the United States. By using any of the Services from outside the United States, Users acknowledge that their Personal Data will be accessed by TechBuddy or transferred to TechBuddy in the United States and to those entities listed in Section III of this Privacy Policy who are located around the world; and that User Personal Data will be transferred to, and stored and processed in, the United States or elsewhere in the world where TechBuddy servers are located.